How do I return an item?

Unused products may be returned within 30 days of purchase for a refund, minus shipping and handling. All boxes, packaging materials, and accessories must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship any returned item in a box other than the display box of the item. Used or damaged equipment may not be returned. No credit will be issued for damaged or missing items not reported within 24 hours of receipt of shipment.

If returning a product, please include a detailed explanation regarding the reason for return. In addition, clearly mark the outside of the shipping container with RA#xxxxxx (where "x" is your invoice number). Returns may be sent to the address found on your invoice. After 30 days, a 20% restocking fee applies. Credits may take up to 30 days to process.
 
**Ladders, software, books/educational products, special ordered products and reports may not be returned after purchase.

What if I have a defective product?

Defective products may be returned within 30 days of purchase for a refund (minus shipping and handling) or exchange for a new unit. After 30 days most items must be returned to the manufacturer for repair. Please contact us with any questions.

Please note that defective merchandise MUST be returned before a refund can be issued or replacement item shipped.