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SALES AND TECH SUPPORT (805) 644-4316 or (800) 895-4916
MAILING ADDRESS
4848 Colt Street Suite 11
Ventura CA 93003
Since 1999, InspectorTools has been distributing high quality test equipment to building inspection, facility maintenance, and energy conservation professionals. Based in Southern California, InspectorTools is a stocking distributor for over 20 major brands.
FAQ'S
How does your low price guarantee work?
It's easy! If you find a lower price, just email the name of the product and website with lower price to moreinfo@InspectorTools.com . During normal business hours our sales team can reply within 60 minutes or less! Please be sure to add the words "price match" in the subject field of your email message to ensure the fastest response.
By phone: You can reach us toll-free at (800) 895-4916 Monday through Friday 7:30 AM to 4:00 PM Pacific Time, before you place your order.
By fax: Send your request by fax to (800) 895-4917 or (805) 644-5362
DISCLAIMER: If you find a lower price, just let us know and we'll match the price and give you 10% of the difference. Certain restrictions will apply. A $100 minimum order will be required for price match guarantee to apply. Not responsible for typographical, specification or application errors. All price matches subject to verification and available inventory. Please note that we do not price match flashlights or ladders.
User assumes all risks for use of product. InspectorTools liability for all products sold is limited to repair, replacement or refund only. 30-day money back refund on all new, unused items except software, books and ladders.
Do you pay the outbound UPS Ground freight on ALL orders?
We pay freight (UPS Ground) on all orders valued over $100.00 within the continental USA. (Please note that should you return a product for reasons other than product defect or error on our part you will be responsible for freight charges).
How long will it take for my order to arrive?
Ground freight typically takes 3 - 7 days. You may request expedited shipping during checkout for an additional fee. (Expedited orders will ship the same day Monday through Friday if received by 2:00 PM Pacific time or you will be contacted.)
Do you charge Sales Tax?
Only on orders shipping within the state where our warehouse is located. (California)
What payment methods do you accept?
Visa, Mastercard, American Express and Discover.
How long do I have to return a product?
Unused products may be returned within 30 days of purchase for a refund, minus shipping and handling. All boxes, packaging materials, and accessories must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship any returned item in a box other than the display box of the item. Used or damaged equipment may not be returned. No credit will be issued for damaged or missing items not reported within 24 hours of receipt of shipment.
If returning a product, please include a detailed explanation regarding the reason for return. In addition, clearly mark the outside of the shipping container with RA#xxxxxx (where "x" is your invoice number). Returns may be sent to the address found on your invoice. After 30 days, a 20% restocking fee applies. Credits may take up to 30 days to process.
**Ladders, software, books/educational products, special ordered products may not be returned after purchase.
What if I have a defective product?
Defective products may be returned within 30 days of purchase for a refund (minus shipping and handling) or exchange for a new unit. After 30 days most items must be returned to the manufacturer for repair. Please contact us with any questions.
Please note that defective merchandise MUST be returned before a refund can be issued or replacement item shipped.
**All prices and specifications are subject to change without notice.
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